1. Remember to press “SET” next to the port selection before continuing.
2. Remember that unlike the brainmaster login, the fields are in the opposite order. Put the unlock code in first and the serial number second. This is reversed from the order in the brainmaster login fields, so this is a common hang up for people.
If the bioexplorer enhanced key is not included in the passkey, then the two lines will show up together with no pause.
If you see this happen, and you do have your amplifier connected, then you either have it in the wrong com port , or you have forgotten to press “SET” next to the com port selection, or the amplifier is turned off or not fully charged. (remember that even if the red light comes on, that does not necessarily mean the battery is fully charged).
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